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PRIVACY POLICY

Nexa Commerce LLC dba Nexa-us.com and its affiliates (collectively, "Nexa," "our," "us," or "we") operate websites, and provides products and services through mobile and other applications. We refer to these as "site(s)," "service(s)," or "our sites and services." This privacy policy applies to our sites and services on which we display or post a direct link to this privacy policy.

This privacy policy applies to all users of our sites and services and covers what information we collect and why we collect it, how we use the information we collect, and the choices you have to access and update that information. Please familiarize yourself with our practices and let us know if you have any questions. By using our sites and services, you expressly consent to our collection, use, disclosure, and retention of your personal information as described in this privacy policy.

Data Controller and Contracting Parties

For the purposes of the General Data Protection Regulation 2016/679 (the "GDPR"), the Data Controller is Nexa Commerce LLC registered in the State of Florida, United States of America. You can contact our Data Protection Officer by sending an email to [email protected], or by calling +1 (888) 820-6994.

Personal Information that You Provide to Us

Personal information is information that can be used to identify, locate, or contact an individual, and includes other information that may be associated with personal information. When you interact with our sites and services, depending on the site or service, we may collect the following personal information directly from you:

1. Account or Registration Information
2. Contact Information
3. Payment Information
4. Personal Profile or Service Information
5. Transaction Information
6. Geographic Location Information
7. Job Search Related Information
8. Survey Data
9. Medical Information
10. Appointment Information
11. Access to Your Data
12. Your Submissions

Cookies

We or our third party service providers may use cookies and other tracking technologies (including browser cookies, pixels, beacons, mobile application identifiers, and Adobe Flash technology) to help us recognize you across different sites and services, improve your experience, increase security, measure use and effectiveness of our services, and serve advertising. You can control cookies through your browser settings and other tools.

How We Use Personal Information

We may use the personal information that you provide in one or more of the following ways: to carry out our obligations arising from your purchase of, or subscription to, our services; to send you important notices; to process payments; to solicit input and feedback; to enable communication; to contact you; to meet contractual obligations; to send reminders; to inform you about new products or promotional offers; to manage administration; to provide customer service; to administer surveys; to prevent fraud; for internal purposes such as auditing and research.

Children's and Minor's Privacy

Children under the age of 18 are not permitted to use our sites and services. We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to promptly delete such information.

Contacting Us

If you have any questions or concerns about this privacy policy or our practices you can contact us by email or write to us at:

Nexa Commerce LLC (attn: Privacy Officer)
701 Tillery Street Unit 12 2734
Austin, TX 78702
United States
[email protected]

Changes to This Privacy Policy

We may revise this privacy policy from time to time; because our privacy policy can change at any time, we encourage you to reread it periodically to see if there have been any changes that affect you. Your use of our sites and services following any such change constitutes your agreement that all information collected from or about you through our sites and services after the revised privacy policy is posted will be subject to the terms of the revised privacy policy.

TERMS AND CONDITIONS

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE AND CONDITIONS OF USE BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (SEE SECTIONS 15 AND 16). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

Your use of https://nexa-us.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the "Website"), which are owned and maintained by Nexa Commerce LLC ("Nexa Commerce LLC", "Nexa", "we," "our," "us"), are governed by the policies, terms, and conditions set forth below. Please read them carefully.

These Terms of Sale and Conditions of Use shall be governed by the laws of Delaware.

THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 17 OR IF YOU OPT OUT.

1. WEBSITE USE

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

2. PRIVACY & SECURITY DISCLOSURE

Our privacy policy may be viewed at https://nexa-us.com/policies/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.

3. GENERAL CONDITIONS

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it. Nexa Commerce LLC reserves the right to terminate your access to the Website or any of its services if it determines that you do not comply with these Terms of Sale.

4. PRODUCTS SOLD FOR PERSONAL USE ONLY

You further agree that any products or services you purchase from Nexa Commerce LLC on or through the Website will be used for your personal, non-commercial use. You agree that you will not resell, redistribute, modify, or export any product that you order from the Website.

7. PAYMENT

All charges are in U.S. Dollars. By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) that sufficient funds exist to pay us the amount(s) due.

12. MONEY BACK GUARANTEE

Nexa Commerce LLC offers a Money Back Guarantee on certain purchases within ninety (90) days for one time purchases from the date that you placed your order for a full refund. Nexa Commerce LLC will refund the entire purchase price for all approved refunds. Refunds will be issued to the same credit card or method of payment that was used to order the product.

15. DISCLAIMER OF WARRANTIES

EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS PROVIDED ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE MAKE NO, AND EXPRESSLY DISCLAIM ANY AND ALL, REPRESENTATIONS AND WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY AND/OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE.

16. DISCLAIMER OF LIABILITIES

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL NEXA COMMERCE LLC OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, AND/OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES, FEES, COSTS OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT. IF, NOTWITHSTANDING THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, NEXA COMMERCE LLC IS FOUND LIABLE UNDER ANY THEORY, NEXA COMMERCE LLC'S LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00.

29. QUESTIONS OR ADDITIONAL INFORMATION

If you purchased a product or service through the Website, please contact Customer Support by phone or email.

Nexa Commerce LLC
701 Tillery Street Unit 12 2734,
Austin, TX 78702
Tel: +1 (888) 820-6994
Email: [email protected]

RETURN POLICY

At Nexa™, we are committed to providing you with products that improve your quality of life. We believe in the effectiveness of our products, that's why we are offering a 90 day, no questions asked guarantee.

WHERE CAN WE REACH YOU?

Our CS team is always available and will respond within 24 hours. Reach them at:

Email: [email protected]
Phone: +1 (240) 297-6103

To expedite the process, please make sure to clearly state your order number, your issue/concern, your email (and first and last name) when you made the purchase. We will get back to you within 24 hours.

AM I ELIGIBLE TO RETURN THE PRODUCTS?

Yes, you are eligible to return your products within the 90 days period covered by our money back guarantee. Please follow the instructions below:

Email our support at [email protected] or Call at +1 (240) 297-6103
Follow the instructions provided by our support specialist
Once your request is approved, you will get a confirmation email with shipping guidelines

WHAT ITEMS ARE NON REFUNDABLE?

Our 100% 90 day money back guarantee policy provides you with a risk free experience using our products. If, after using our products, you find them unsatisfactory and ineffective in providing relief, we will promptly refund the full amount you paid.

I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?

If the purchased product is damaged, reach out to us through email within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement.

MY PRODUCT WAS LOST IN TRANSIT, OR WAS STOLEN.

If you purchased Porch Pirate Protection or Express Priority Shipping to protect against theft and loss in transit, we will immediately issue a replacement. Contact our customer support team with your Order No., Full name, and Contact email address.

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request. Customers are responsible for shipping their returns back, we do not provide return labels. Please do not return the product without prior consultation with our team.

WHAT ARE MY REFUND OPTIONS?

The following refund options are supported: Refund to the original payment method, or Refund to the store credit (if applicable).

HOW SOON WILL I GET MY REFUND?

As soon as you returned the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good condition, and all the manuals and other accessories are included.

LATE OR MISSING REFUNDS

If you have not yet received a refund, please follow these steps: Double check your bank account, contact your credit card company as it may take some time, and reach out to your bank. If you have completed these steps and still have not received your refund, contact us at [email protected].

Have questions? Don't hesitate to email us at [email protected], or call us at +1 (240) 297-6103. We are here to help.

Nexa Commerce LLC
701 Tillery Street Unit 12 2734
Austin, TX 78702
United States

SHIPPING POLICY

Orders to the US are fulfilled with USPS

Order Cut off Time 5:00 PM (GMT 05:00) Eastern Standard Time (New York)

We are proud to offer Free Worldwide Shipping on all orders.

Shipping Time: 5 to 10 Business Days (Mon to Fri)

We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 2 business days (Mon to Fri) during peak periods.

Shipping time excludes clearance/customs delays (if applicable)

Customer Support: 24/7

Address: 701 Tillery Street Unit 12 2734 Austin, TX 78702, United States
Email: [email protected]
Phone: +1 (888) 820-6994

DISCLAIMER

The website's content and the products for sale are based upon the author's opinion and are provided solely on an "AS IS" and "AS AVAILABLE" basis. You should do your own research and confirm the information with other sources when searching for information regarding health issues and always review the information carefully with your professional health care provider before using any of the protocols presented on this website and/or in the products sold here. The author is not engaged in rendering medical or similar professional services or advice via this website in its articles, surveys, content or in its products, and the information provided is not intended to replace medical advice offered by a physician or other licensed healthcare provider.

The nexa-us.com Web Site (the "Site") is an online information service provided by Nexa™ ("nexa-us.com"), subject to your compliance with the terms and conditions set forth below. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE.

COPYRIGHT, LICENSES & IDEA SUBMISSIONS

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are nexa-us.com, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE.

TRADEMARKS

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of nexa-us.com. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

USE OF THE SITE

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. nexa-us.com PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY.

LIMITATION OF LIABILITY

IN NO EVENT WILL nexa-us.com BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF nexa-us.com OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

nexa-us.com makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non nexa-us.com web site, please understand that it is independent from nexa-us.com, and that nexa-us.com has no control over the content on that web site.

Indemnification

You agree to indemnify, defend and hold harmless nexa-us.com, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Miscellaneous

This Agreement shall all be governed and construed in accordance with the laws of The United States of America applicable to agreements made and to be performed in The United States of America. Any rights not expressly granted herein are reserved.